BuildDirect is committed to providing exceptional customer service. Here is a small sampling of feedback from our satisfied customers...

Everyone loves my deck. I have gotten only praise about it & my contractor may just have gotten himself more work. From my very first call,you were very helpful & informative.
June L.   Guelph, ON   June 29, 2008

we have recommended builddirect to many people that are ordering or will place orders. Many have come to see the products we have recieved from you and based on what they have seen will place orders.
Timothy I.   Montgomery, NY   May 29, 2008

Customer service is very helpful and I would buy from BuildDirect again. Thank You.
Brian H.   Flin Flon, MB   May 22, 2008

I am very with the product's quality. It has very minimal defects, and bent pieces are very easily straightened.
John O.   Guilderland, NY   May 17, 2008

I would recommend your company to anyone looking for high quality product at a great discount price. Your sales team is extremely knowledgable and helpful. The decking arrived exactly as described and when expected. The decking material exceeded my expectations and looks great! I'm sure that I'll enjoy my new deck for years to come. Thank you!
Michael L.   Manchester, MD   May 13, 2008

Haven't used product yet, but it arrived sooner than expected in good condition
Roger D.   Doylestown, PA   March 29, 2008

Punctual, very helpful and supportive. These attributes are very important especially for somebody like me who lives in Europe and has never actually made physical acquaintance with the personnel.
Oliver S.      January 23, 2008

I haven't installed the railing yet, but it appears to be as well made and attractive as I had hoped for it to be.
James C.   Calhoun, GA   December 30, 2007

We are very pleased with your merchandise, thank you for the quick delivery.
Dwayne F.   New River, AZ   December 26, 2007

The cedar exceeded my expecations. There was only one board that had severe cracking, and every other piece looks beautiful.
Inga E.   Vienna, VA   December 11, 2007

Customer service was very helpful, and answered all of my questions I needed before the purchase, including sending me a sample of the material that I required. Product looks good, and went down well. I would, and already have told my friends about the product that I used.
Robbie B.   Delta, BC   December 4, 2007

Very pleased with all products. Customer service is 110% better then any chain store. I wish I could buy all my materials from them. Price is good products are 1st class. Thanks
Dan M.   Franklinville, NJ   November 9, 2007

Customer service was wonderful to deal with.We originally purchased our wood from a local establishment and twice they sent us junk we had to return. When the cedar came from BuildDirect it was wonderful. I was very very happy with our purchase. BuildDirect is very easy to deal with and I would work with them again. Thank you very much.
Linda N.   Richmond, VA   November 3, 2007

Product was exactly as anticipated. Easy to work with, easy to install.
Ronald G.   Castro Valley, CA   November 2, 2007

Very friendly to deal with.
Nick B.   South River, NJ   October 20, 2007

Great product, fast shipping, ultra easy to install and looks great !!!
James D.   Doylestown, PA   October 19, 2007

I bought Quadra decking and am quite pleased with it's ease of installation. Even the steps went smoothly.
Darian K.   Centralia, WV   October 12, 2007

I loved the convience and the price. I have all ready refered you to many of my freinds in the buisness!
Starsun H.   Portland, OR   October 11, 2007

We really like the tiles & they were pretty easy to install. They make our balcony look so pretty.
Sheri H.   Alturas, CA   October 10, 2007

Great over all experience! I saved about 10-15% than purchasing locally. Very knowledgeable phone sales decking staff!
Dudley C.   Alexandria, VA   October 8, 2007

Delivery was timely and there was no damage.I like the wood tiles very much, snapped together reasonably easy. I look forward to them lasting a long time.
Jacqueline D.   Deerfield Beach, FL   October 4, 2007

I'm very impressed with the service we received from your customer service department. They reviewed our plans for the glass railing on our deck and made a few suggestions to ensure we would be pleased with the product. The cedar decking, glass railing and cedar siding all arrived on time and as expected. The quality of the product was A+. We ended up with very little "unusable" wood. We've shared our positive experience and the web address with several friends for their future projects.
Tricia C.   Newman Lake, WA   October 3, 2007

The quality was Excellent. Excellent service at a very fair price.
Joe K.   Red Bluff, CA   October 3, 2007

Our first time buying over the net, everything turned out super!
Walter S.   Alder Flats, AB   October 2, 2007

I was apprehensive after reading a previous review by an unhappy customer, regarding shipping damage. I questioned the salesman on that and he indicated that palleting had been improved. My decking arrived with almost no damage so I was very satisfied. The price was the best part.
Steve M S.   Montrose, NY   September 23, 2007

The Rever decking went down easily with the hidden deck clip system. It went very fast with two people; it even went very well when I laid it down by myself. The material is easy to cut & drill - no special tools required. I really like the reversible feature - I used the ribbed side for my steps for more safety. All-in-all with no screws showing the deck looks great!
Rob L.   Bremerton, WA   September 22, 2007

This is the second time I bought from you, very happy with your service.
Celestino M.   Willoughby Hills, OH   September 17, 2007

I appreciated the honest service provided.
Wilson T.   Edmonton, AB   September 13, 2007

We love the way it looks!
Janet J.   Denver, NC   September 9, 2007

First time purchase, did it all through the internet. Very easy. Composit decking was exactly as discribed. First time I used this type of product but I found it very easy to work with. Very pleased with the end results. Very fast shipping, product came quicker than expected. I was hesitant at first to make a large purchase for items I never seen before and from a company I never dealt with before. Now I'm a very satisfied customer and will highly recommend Build Direct to anyone. Buy with confidence, you get a quality product at a good price.
Don S.   Moyock, NC   September 5, 2007

Good support from the folks I talked to on the phone. Exactly what we wanted, We would order from you again. Thanks.
John C.   Statham, GA   August 30, 2007

The tiles are very easy to install and work with. The best part is that they look wonderful
Ramesh C.   Schaumburg, IL   August 29, 2007

The tiles are very easy to install and work with. The best part is that they look wonderful
Quint B.   Almonte, ON   August 29, 2007

Contact person was very knowledgeable and helpful.Still installing but am very pleased with the product thus far. Very pleased. I have already made 3 referrals to your company.
Vittorio M.   Tacoma, WA   August 22, 2007

I just built a house and this was the best experience by far of all the suppliers involved. Thank You
Doug M.   Leamington, ON   August 22, 2007

The product quality was excellent and the fast shipment was of great benifit to me. Thank you, I have allready recomemded your product and company to several other friends.
Edgar G.   Everett, WA   August 19, 2007

I like the flexibility in installing the decking and the ability to cut, fit and remove if necessary The result is beautiful.
Arv J.   Kelso, WA   August 16, 2007

Customer service provided excellent advice and service.The install is going well and no complaints thus far. Overall, my experience with BuildDirect was very good and I have already recommended the company to friends.
Eddie N.   Osgoode, ON   August 15, 2007

Shipping was fast and product is very attractive- makes a beautiful deck and smells fantastic
Julie C.   Andes, NY   August 9, 2007

I would use Build Direct again.Happy days on a gorgeous deck in Florida!!!
Laura H.   Gulf Breeze, FL   August 8, 2007

The deck is built and looks great. No nails, no screws to see, just a nice clean surface. It was easy to put the boards on and the neighbors are very impressed with it. Right after I got it build it was over a 100 degrees but yet the surface was cool to the feet. Thanks
James P.   Torquay, SK   August 8, 2007

I received my decking a lot faster than I thought I would. ABF truck driver was very helpfull in unloading my order. Product looks good. The weather has been too hot to work outside, so I haven't put the decking down yet
Harold F.   Monroe, NC   August 7, 2007

Customer service was very professional and easy to work with. I have told all of my friends if they are going to replace their wood decks to call you.
Tom N.   Reno, NV   August 7, 2007

Good quality at a reasonable price. Very smooth tranxaction, highly recomend.
Peter R.   Jim Thorpe, PA   August 4, 2007

I really like the product. Easy to work with. The Rever product is very easy and quick to install. The clip system makes the process very efficient. The material also cuts very easy. I used the wood grain side for the deck surface and the beaded side for the stair treads. This was a great product to work with, it looks great on my deck, and I would highly recommend it to anyone.
Andrew K.   Fairport, NY   August 2, 2007

I thought the product was value for the money.
Terry B.   Calgary, AB   July 29, 2007

Customer service was very good. The service rep was good at keeping me informed through the process.
Karl G.   Los Angeles, CA   July 27, 2007

Fast & efficient with great prices!!
David J.   San Leandro, CA   July 26, 2007

Customer service was terrific...always keeping me informed and very helpful. Very satifying experience...Thank You!
Matt W.   Kelowna, BC   July 26, 2007

Best prices for composite decking, and customer service was great to deal with.
Stephanie W.   Winslow, AZ   July 25, 2007

We have veen happy with our two purchases so far. We will probably order from you again.
Cindy E.   Grass Valley, CA   July 24, 2007

Overall very good service. I would not hesitate to order again.
Jessica P.   Saint-bruno, QC   July 19, 2007

I'm very happy with Yakima Decking. I highly recommend it. I think my deck is beautiful.
John C.   Smithtown, NY   July 18, 2007

I have told several people about your site. I hope they do themselves a favor and purchase from you. The material was packaged great. Excellent customer service and products. Will order again.. We could not have done this project without your knowledge and help..
Joy R.   Bel Air, MD   July 17, 2007

Staff is very helpful and willing to accomodate the customers' needs.
Marcus R.   Ansonia, CT   July 17, 2007

Very impressed with the quality and look.
Jason W.   Marion, MD   July 13, 2007

Excellent product. I can't believe that most people still use green pressure treated wood for decks, when cedar is priced competitively to it, and looks beautiful.
Allen R.   York, PA   July 12, 2007

My sales rep has been excellent. Helpful, friendly and very accomodating.
Daniel W.   Rancho Palos Verdes, CA   July 9, 2007

Overall I was very happy with my purchase and the service provided. I will and have recommeded you to my friends.
Spencer K.   Herriman, UT   July 8, 2007

They were great to deal with. I would order again and again.
Maria C.   West Chester, PA   July 7, 2007

Great product! Really easy to install, looks fantastic!
Sunday S.   San Francisco, CA   July 6, 2007

Excellent service I would use this company again whenever I have building needs that they supply!
Richard N.   Lynden, WA   July 5, 2007

My deck is finished and I am very satisfied with the product and the installation. I couldn't be happier.
Rodney S.   Poulsbo, WA   July 1, 2007

The material went down easy just like wood.
Al C.   Spring Valley, NY   July 1, 2007

My deck is finished and I am very satisfied with the product and the installation. I couldn't be happier.
Dean L.   Bellevue, WA   June 30, 2007

I like the vinyl decking.
Cor L.   Ashland, OR   June 28, 2007

I'd buy again and recommend to my friends
Chris M.   Delta, CO   June 26, 2007

I was very pleased with the purchase. We are in the process of installing our new deck now and the quality of the product is great. I like how it looks and my husband says it has been fairly easy to install. No problems with the clips, etc. I would definitely purchase from Build Direct again.
Kay A.   Chesapeake City, MD   June 22, 2007

This Vifah tile seems to be better quality than those I've purchased from Costco in the past. The interlocking grids on the back are different too, and easier to attach. This was by far the best price per box I could find for this product. I would definitely use BuildDirect again for future purcahses.
Derek J.   Maple Valley, WA   June 21, 2007

Only direct distributor for building supplies for the homeowner I could find on the net. Great web page that was easy to use with alot of good photos, specs, and instructions. Oh...the prices, my neighbor owns a lumber yard and couldn't get over the prices.
John B.   Winchester, VA   June 20, 2007

The tiles were very uniform in size and easy to install. I am very pleased with the result.
Julie S.   Taft, TN   June 19, 2007

I performed the entire transaction on line and did not need to speak to a sales rep. The online tracker was accurate. Local shipper delivered the goods on time and in good shape. Good, informative, user-friendly web page. Shipment was handled by more than one carrier, but was well coordinated and product arrived when they said it would. This is a good product and a well organized company. The decking installed easily. I used screws instead of the special clips. Would deal with BuildDirect again.
William J.   Leavenworth, WA   June 19, 2007

Our product was very reasonably priced. Overall we are sitisfied.
Jeff P.   Saint Peters, MO   June 18, 2007

I was a little bit uncertain at first whether it was such a good idea to buy building materials via the Internet. My experience with your company has been a good one and I will certainly consider doing business with you again for future projects.
Michael T.   Canton, OH   June 16, 2007

Big committment: $7K over the internet, but I'm pleased with the product and the process was pain-free. BuidDirect is on my "favorites" and I'm spreading the word.
Greg M.   Milton, ON   June 14, 2007

Very prompt and courteous company. Delivered as promised.
Craig S.   Virginia Beach, VA   June 13, 2007

Customer service was very helpful and knowledgeable obout the product. Very responsive and timely in shipment.
Henry H.   Fort Wayne, IN   June 7, 2007

All the questions I had were answered very promptly with email by customer service. Will definitely consider another purchase from you during my re-model.
Melody G M.   Medford, OR   June 5, 2007

This is my first experience with Build Direct, and it has been a very positive one.
Don L.   Mill City, OR   May 29, 2007

All customer service reps have been very helpful. The product is very well made, and installation was so easy, I love the look! We have purchased several differnt products from BuildDirect. I recommend you to everyone who has seend the products I have purchased. I will be purchasing some stone products soon. Thanks for everything!
Linda M.   Cambridge, ON   May 29, 2007

When your employees gave me their personal extension # for each purchase I made, I felt like I had someone to go to for help if I needed it. Everything went so smooth that I didnt need to make those calls. Thanks for for making it a great "internet" buying experience.
Shannon R.   Rocklin, CA   May 25, 2007

The salesperson was a pleasure to deal with.
Gracie D.   Norristown, PA   May 23, 2007

I appreciate your help in planning my project. Your staff were all very friendly and helpful.
Toni G.   Findlay, OH   May 18, 2007

Overall was a good experience and I would use your company again!
Grayson H.   Pittsburg, CA   May 11, 2007

I will purchase your product again online.
Ronaye C.   Okarche, OK   May 8, 2007

Your service was quick and courtious. Your service representatives were quick to respond to my phone call and kept me well advised of the status of my shipment. I generally dont like buying online because you can never get ahold of a rep if you have a problem or want to change an order. You definately proved me wrong with that assumption with my BuildDirect purchase. Thank you for your service. I will definately use you again.
Donald B.   Perrine, FL   April 28, 2007

Your follow throughs were timely and easy to respond to!
Alec T.   Belleville, ON   April 27, 2007

I have refered several friends to Build Direct due to the positive experience through the entire order process.
Bud K.   Lacey, WA   April 18, 2007

Great people! Very helpful good web site with the right information.
Richard P.   Herndon, VA   April 17, 2007

I would be happy to be a reference for your company based on my experience.
Don B.   Monticello, KY   April 11, 2007

It was the best customer service that I have received in years.
Henry P.   Port Saint Lucie, FL   February 15, 2007

The product appears to be very nice, we like the color and the grain looks like it will provide a great surface.
Robert K.   Loudon, TN   February 2, 2007

Easy to do business with and very attentive.Excellent communications and coordination
Steve E.   Brandon, MS   January 20, 2007

The application of the decking system exceeded my expectations. The materials are beautiful, cuts like butter.
Barry S.   Attleboro, MA   December 26, 2006

All in all quality was great.
Paul S.   Gallatin, TN   December 12, 2006

Very positive experience!
Mike W.   Tacoma, WA   December 8, 2006

Am very satisfied with the product and the service. The decking is very easy to handle, cut and install
Wayne P.   North Fort Myers, FL   November 21, 2006

BuildDirect is an excellent company with excellent products.The viynl deck board is over my expection.I have already recommended this company to my friends and colleagues for their projects.
Haijun W.   Overland Park, KS   November 21, 2006

Everyone i had contact with was excellent!when i had questions they were taken care of right away.The deck is looking great!Your company and people go above and beyond the norm and that is rare these days!Thank you so much for your help!
David V.   Ridge, NY   November 18, 2006

I purchased cedar decking through BuildDirect. It shipped when they said it would and I was very pleased with the material. I plan to purchase hardwood flooring through BuildDirect soon.
Aaron P.   Portland, OR   November 14, 2006

Great customer service. I would recommend!
Ron B.   Audubon, PA   October 30, 2006

Better than widely available composite products, and much less expensive.
Jeff B.   Bishop, CA   October 28, 2006

Thank you for a beautiful product and very professional sales support. I will consider BuildDirect in the future for my Cedar needs.
Luke J.   Roanoke, VA   October 27, 2006

Our experience was good. The delivery was prompt and the product excellent!
Marc D.   York, PA   October 23, 2006

Quick and delivery was flexible. Very happy...excellent value for money.
Robert S.   Mount Laurel, NJ   October 17, 2006

Keep up the good work. It is the interaction with the customers, along with good pricing that makes the difference.
Dan G.   Parowan, UT   September 28, 2006

My husband and I just love our front and back porch - it`s beautiful! Our carpenters were equally impressed (they`re used to the big name products). I`m sure we`ll be back for more decking once our house is complete and I can find more projects to do! Thanks for everything - especially all the money we saved.
Lori Z.   Pedricktown, NJ   September 21, 2006

The product was very easy to work with. The strength and cutting was just like using wood planks and the best was using the clips to have no nails or screws showing. Good Product!!!
Todd M.   Babylon, NY   September 11, 2006

I was very pleased with my whole experience with BuildDirect. I definitely recommend and I would by from again. Thank you for excellent service and product.
Virginia T.   Colorado Springs, CO   September 8, 2006

I was a little nervous making a big purchase like this over the internet but every time I called with questions I was able to speak with a person and got an answer.I would definately purchase from BuildDirect again .
Keith T.   Perkasie, PA   September 8, 2006

Prices are more than competitive and beat every quote in alternative decking.
Joe T.   Stafford, VA   August 11, 2006

Very happy with the whole experience. Will definitely recommned BuildDirect to others.
Howard S.   Jessup, MD   August 10, 2006

Very good product quality!
Thomas O.   Lansing, NY   August 2, 2006

Completely satisfied. Great product, great price and the service and delivery were exactly as advertised. I will definitely use your site in the future if applicable products are needed and available from you.
Shayne M.   Surrey, BC   July 29, 2006

Helpful advice on installation, it was priceless!
Roger E.   Albuquerque, NM   July 29, 2006

Good online and phone contact help and direction. Great pricing.
James D.   Grangeville, ID   July 27, 2006

Transaction went well, very pleased with product. Deck looks great. Thanks.
Chuck C.   Brownsburg, IN   July 21, 2006

It was just a wonderful experience. I tell everyone I know about this decking and I love it. We are very happy with our purchase and have purchased more.
Kristi K.   Montgomery, IL   July 15, 2006

I will recommend your business to anyone and will buy from you in the future!
Richard R.   Rochester, NY   July 10, 2006

My experience with Builddirect has been a very positive one and I would recommend them to anyone wanting a good product at a great price!
Trudy M.   Alton, IL   July 8, 2006

Great products and prices. I'll be back for future projects.
Bob G.   Highland, MD   June 30, 2006

Everything was on time, the purchase was easy, and the product was as good as advertised. Thank You.
Chad H.   Louisville, KY   June 28, 2006

I will recommend you to friends!The shipper went above and beyond and assisted with the off loading. Product was totally undamaged.
Roman V.   Hammond, OR   June 7, 2006

Very satisfied with all aspects of this transaction. Customer service was excellent and we are very happy with the decking.
Maureen K.   Tacoma, WA   June 3, 2006

I would definitely buy from BuildDirect again.
Richard C.   Munds Park, AZ   June 2, 2006

All goods arrived right on time and were in perfect condition.
Christopher Z.   Cedar Grove, WI   June 1, 2006

Saved us about $1500 on our new deck. Thanks.
Eric M.   Bothell, WA   May 28, 2006

I would recommend BuildDirect to anyone needing the quantity of materials they provide.
Paul S.   Havana, FL   May 13, 2006