Limited Lifetime Warranty

Updated: January 4, 2007

LANG is very proud of our product engineering and quality powder coat finish.
There are, however, extreme environmental conditions that our LANG product is not
designed to meet.

• If your site location regularly experiences winds gusting over 60 MPH (100 KPH)
you will need to consult a local professional engineering firm to determine if our
product is suitable for your application. Your LANG Dealer can supply you with
engineering data to make this task easier.

• If your site location is exposed to heavy salt air conditions (eg: within a mile of
open ocean) particularly in tropical climates, our powder coating will not be
covered by this warranty.

COVERAGE

1. Subject to the following limitations, terms and conditions, LANG Railings
(hereinafter “Lang”) warrants to each individual (hereinafter the “Owner”) who (i)
purchases a Product (as defined herein), (ii) uses the Product solely for Residential
Purposes (as defined herein) and (iii) is a resident of Canada at the time of the purchase
of the Product, and LANG warrants to each individual (hereinafter the “Owner”) who (i)
purchases a Product (as defined herein), (ii) uses the Product solely for Residential
Purposes and (iii) is a resident of the United States of America at the time of the
purchase of the Product, that the Product is free from defects in material and
workmanship in the course of manufacture and that the finish on the Product will not
chip, peel, flake or blister under conditions of ordinary use and wear for the life of the
product, if installed and maintained according to the specifications and instructions of
LANG, as the case may be. In order to claim under this Warranty, the Owner must:

a) promptly provide written notification to LANG of any defect in the Product including
a full description of the defect and a photograph of the same;
b) provide an original purchase receipt from an authorized LANG dealer; and
c) provide proof in a form satisfactory to LANG that each of the other conditions
specified herein have been satisfied.

2. Residential Purposes is defined in this Warranty as the installation of the Product
onto a single family detached housing unit or onto a detached duplex housing unit, as
the case may be, that is owned by the Owner and occupied by him or her as a place of
residence and that is not used either in whole or in part as a rental property or for any
other use.

3. Product is defined in this Warranty as any one or more components of the
LANG Aluminum Railing System manufactured by or on behalf of LANG.

LIMITATIONS

4. This warranty covers only genuine Products of LANG Railings, which are purchased by the
Owner from an authorized LANG dealer (BuildDirect). This Warranty does not cover damage of any
kind resulting from:

a) normal wear, tear, weathering and the damaging effects of sunlight and extremes of
weather and atmosphere that may cause any surface to fade, chalk, or become
soiled or stained;
b) claimed defects, malfunctions or failures that result from abuse, misuse, neglect,
improper installation, assembly or maintenance;
c) accidental or intentional damage, collision, crash, impact of foreign objects or
vandalism;
d) settlement, structural shrinkage, distortions or expansion of the property or property
structure;
e) harmful chemicals, including harmful cleaning compounds and pesticides, fumes, or
vapors; heavy salt air conditions (eg: within a mile of open ocean)
f) surface deterioration due to air pollution, airborne stains, mould, or mildew;
g) warping or distortion due to exposure to excessive heat sources or exposure to
unusual or excessive reflective heat sources;
h) cracking or crazing due to cold temperatures; and
i) fire, lightning, flooding, hurricane, tornado, windstorm, earthquake, hail, other acts of
God, or any other causes beyond the contemplation of LANG.

OTHER LIMITATIONS

5. THIS WARRANTY IS VOID AND LANG SHALL NOT HAVE ANY
RESPONSIBILITY OR LIABILITY IF:
a) THE PRODUCT WAS NOT PURCHASED NEW FROM AN AUTHORIZED DEALER;
b) THE PRODUCT WAS INSTALLED OR USED WITH A COMPETITOR’S PRODUCT
OR SYSTEM, OR USED WITH A PRODUCT OR SYSTEM NOT WITHIN THE
CONTEMPLATION OF LANG;
c) THE PRODUCT WAS INSTALLED USING IMPROPER FASTENERS, METHODS
OR TECHNIQUES, OR IN NONCONFORMITY WITH APPLICABLE BUILDING
CODES OR BEST BUILDING PRACTICES; OR
d) REPAIRS, MODIFICATIONS, ALTERATIONS OR ANY CHANGES OF ANY KIND
WERE UNDERTAKEN ON THE PRODUCT WITHOUT PRIOR WRITTEN
AUTHORIZATION FROM LANG.

6. This Warranty is for the exclusive benefit of the original Owner whose property the
Product was installed on and is not transferable.

7. Should the Product be determined by LANG to be covered by this Warranty,
LANG will refund the original purchase price, or repair, replace, or refinish the Product
at the sole option of LANG, whose decision will be conclusive and binding. LANG’s
obligations under this Warranty will in no event exceed the purchase price of the
originally installed Product found to be defective. Fasteners and the cost of installation
and removal and freight are excluded from this Warranty. Any additional costs and
expenses beyond the original purchase price are the Owner’s sole responsibility and are
excluded. In the event of repair, replacement or refinishing under this warranty, the
Warranty applicable to the replacement material or to the repaired or refinished product
will extend only for the time remaining under the original Warranty.

8. LANG reserves the right to discontinue or change any design or color of the Product
at any time and without notice or liability. If for any reason, the Product of the type
originally installed is no longer available from LANG at the time that LANG
acknowledges that a claim will be covered, LANG may refund the original purchase
price or substitute another product determined by LANG in its sole and absolute
discretion to be of comparable quality and price.

9. THIS WARRANTY IS THE OWNER’S EXCLUSIVE REMEDY AND SUPERSEDES
ALL OTHER WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED. ALL
OTHER REMEDIES, OBLIGATIONS AND CONDITIONS, LIABILITIES, RIGHTS,
WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, ARISING AT LAW OR
OTHERWISE, INCLUDING ANY WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS, OR ARISING FROM COURSE OF
PERFORMANCE, DEALING OR USAGE OF TRADE, ARE DISCLAIMED BY
LANG AND WAIVED BY THE OWNER. LANG SHALL NOT BE LIABLE
UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, INCIDENTIAL OR
CONSEQUENTIAL DAMAGES, OR ANY LOSSES OF ANY KIND.

10. Some provinces, states and other jurisdictions may not allow some or all of the
limitations set forth herein, or the exclusion or limitation of incidental or consequential
damages. If any provision is found to be unenforceable, only that provision shall be
stricken and all others shall apply. This limited Warranty does provide the Owner with
certain legal rights and recourse and the Owner may process other rights or recourse,
depending on the province, state or other jurisdiction.

11. This Warranty shall be governed and construed in accordance with the laws of the
Province of British Columbia, excluding its conflict of laws rules, and the Owner
irrevocably atones to the exclusive jurisdiction of the courts of the Province of British
Columbia in the event of any proceeding or dispute under this Warranty.

SUBMITTING A CLAIM

12. If the Product appears to be defective, please write to LANG as follows:

Lang Railings
c/o BuildDirect
1900-570 Granville Street
Vancouver, British Columbia
Canada V6C 3P1

Enclosing the documentation specified in Section 1, above.

INSTALLATION AND MAINTENANCE

LANG’s standard coating life in heavy salt air conditions can be extended significantly
by washing the salt off the product and applying a coat of good quality automotive wax
regularly to the painted surfaces.

Wash LANG product using a good quality automotive wax, rinse with water. Do not
use acid solution, steel wool, or harsh abrasives. Clean glass panels by removing dust
and grit with generous application of water, and remove grease and film deposits with
mild solution of soap and water; and rinse thoroughly. We recommend annual
inspection of railing, fencing and/or patio cover, and fasteners to ensure structural
integrity.

It is essential to fully read and follow the installation and maintenance instructions.
Failure to do so may result in damage or injury, for which LANG accepts no
responsibility.